Contact Us

General Customer Service:

Email: customerservice@go-pokemon.com
Phone: +1 425-274-4855
Fax: +1 425-274-1041

Corporate Offices for Pokémon USA, Inc. (PUI)
Pokémon USA, Inc.
333 108th Ave. NE Suite 1900
Bellevue, WA 98004

Website and My Pokémon Issues:

Please refer to this Troubleshooting FAQ for assistance with website and My Pokémon issues.

Pokémon TCG Organized Play:

General Organized Play Information: organizedplay@go-pokemon.com
Professor Information: professors@go-pokemon.com 
Rulings: rulings@go-pokemon.com 
Scholarship information: customerservice@go-pokemon.com

Pokémon International:

General Information: customerservice@go-pokemon.com

Questions about Pokémon:

Video Game Information: www.pokemon.com
Trading Card Game Information: www.go-pokemon.com/tcg/
Trading Figure Game Information: www.go-pokemon.com/tfg/

Questions Regarding Privacy Policy Certification:

ESRB Privacy Online
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New York, NY 10017
Email: privacy@esrb.org